Welcome to Lupa Zoo!
Please find information below that will help you plan and prepare for an enjoyable visit.
(click the map to expand)
Hours of Operation
Lupa Zoo is open to the public from April to November, weather permitting.
**We are CLOSED MOST MONDAYS, but we are OPEN on April 15, Memorial Day, Labor Day & Columbus Day.
Save time and buy your tickets online. Simply show your unique QR code to the ticket booth and you are on your way.
**Plans changed? No problem! Passes purchased online are transferrable and can be used any day during the season.
Memberships
Members can enjoy the zoo with unlimited visits throughout the season.
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Family Membership $150.00
Membership benefits for two adults in the same household and up to four children under the age 18.
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Grandparent Membership $150.00
Membership benefits for two adults in the same householder and up to six grandchildren under the age 18.
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Individual Membership $80.00 (Adult) $45.00 (Child)
Membership benefits for one person for one season. Additional child memberships may be added to any of the above. Children must be accompanied by an adult. Child memberships are not sold alone.
Zoo Manners
The zoo is home to many honored residents. We ask that you respect their health and well-being by following these rules, and we reserve the right to remove any visitor for any misconduct at any time.
1. The zoo is a non-smoking facility. Smoking is prohibited on Zoo grounds.
2. Respect Animal Diets. Only feed from the zoo is allowed. Our animals have carefully formulated diets to meet their specific nutritional needs and we request that you please do not feed them. Because some animals are under strict diets for medical reasons, it is vitally important that this policy is followed.
3. Leave Your Pets At Home. Dogs and other pets are not allowed on zoo grounds, for the health of zoo animals as well as your pets. Service dogs are welcome. Please notify the ticket booth if you have a service dog so that staff can facilitate your visit safely.
4. No Balloons or Dangerous Objects. Balloons are deadly to animals when ingested, so we request balloons stay outside the zoo. Objects such as balls, bats, projectiles or weapons of any kind are strictly prohibited in the zoo and will be confiscated. Bringing in outside alcohol is also prohibited.
5. Teasing Is Not Allowed. For the welfare of our animals, we ask you not to tease, clap, whistle or yell at the animals at the zoo, and to refrain from chasing or holding Barnyard animals (including chickens!).
6. No Weapons. No weapons of any kind are allowed in the zoo. If you bring them in you will be asked to leave immediately and the police will be called.
7. Park Your Bikes Outside. As well as your tricycles, scooters, skateboards and roller blades. And please, no running. This adds to the safety and enjoyment of all zoo visitors.
8. Keep Your Distance. Our other zoo residents are wild animals, and can bite or otherwise injure you. For your safety and theirs, do not attempt to touch or get closer to an animal than the safety barrier allows.
FAQ of Lupa Zoo
Q: Do you have diaper change area?
Yes, in Lady’s and Men’s Room.
Q: Can Lupa Zoo host my event?
When four walls and a ceiling just won’t do for your next event, consider a place that knows no boundaries. Whether you are planning an intimate gathering for 10 or a party of 50, Lupa Zoo’s authentic atmosphere can help you customize your experience and give your guests an event they will always remember.
Contact us at (413) 589-9883 for more information and prices.
Q: Does Lupa Zoo have birthday packages?
Yes, Celebrate your child’s birthday At Lupa Zoo with a Zoo-themed birthday.
Q: Does Lupa Zoo have a Lost and Found?
For guests who have lost something while visiting, please contact us to inquire if your item was turned in. Please include as much information as possible pertaining to your lost item. Include complete contact information in case your item is found.
Q: Is it possible to leave Lupa Zoo and be re-admitted?
Guests who are on grounds at Lupa Zoo and wish to leave and return the same day at no charge during open hours may have their hand stamped at the Exit Gate turnstiles. Be sure to keep your ticket!
Q: What time of day will I see more animals?
There really isn’t any special time that more animals are in view, although many of our animals are “early risers” and may be a bit more active in the morning. In our concern for the many endangered species that we house at our facilities, we have built exhibits that mimic natural environments. Like natural environments, these areas give the animals plenty of room to hide. We have found that the ability to hide is important to the well-being of many species.
Q: Are pets allowed in Lupa Zoo?
We house significant populations of rare and endangered species at Lupa Zoo and are considered to be quarantined facilities. State and federal regulations for such facilities do not allow for the access of pets accompanying guests to these facilities.
Q: What is the smoking policy at Lupa Zoo?
Smoking is not permitted anywhere at Lupa Zoo grounds or parking lots. Guests who wish to smoke are welcome to have their hands stamped for same-day re-entry when leaving our grounds to smoke. Please keep your ticket.
Q: Are there discounts for members of other zoos?
Lupa Zoo is a not-for-profit that raises funds to maintain its parks, provide state-of-the-art animal care for endangered species, Most of our funds are raised through admission and on-grounds sales at our parks. Unlike most zoos in the US, we are not largely supported by municipal, state, or federal funds. We do not offer complimentary or discount admission to members of other zoos.
Q: Is it possible to shop without paying admission?
Yes, the Gift Shop is easy to get to from the parking lot.
Q: What can I bring?
Your whole family! Lupa Zoo is great for all ages and easy for walking. There are plenty of areas to sit and rest as well.
Please wear proper attire. Shirt and shoes are required. It is best to wear closed-toed, comfortable walking shoes.
Check the weather. Sunblock is great for sunny days, especially for little ones. Rainy days are just as fun, but don’t forget your rain boots.
Zoo admission may be paid by Credit Card, Debit Card, or Cash.
Q: Can I take photos?
Personal photography is welcome! You can take still photos or videos of the animals and campus for personal use but permission is required for all photos or video filmed for commercial purposes, and must be obtained in advance from the Zoo’s Support Service Department.